All Categories ​>​ ​💌 Shipping & Delivery

💌 Shipping & Delivery

Are customs, duties, and/or international taxes included in my order total?

No, they are not. Countries charge a customs or duty fee on a case-by-case basis and we have no control over when or how much they will charge humans. Unfortunately, without a way of knowing, we are…

Updated 9 months ago by Vanessa Holden

Can I update my shipping address, modify my order, or cancel it once the order has been placed?

If your order has not yet been fulfilled, we may be able to make certain changes or cancel it before it goes out. Please email [email protected] as soon as possible so that we can do our best t…

Updated 9 months ago by Vanessa Holden

Do you ever offer free shipping?

Yes! Any domestic order with a subtotal of $70 or more qualifies for free shipping. From time to time we also will run special promotions that include free shipping, so be sure you’re signed up for o…

Updated 9 months ago by Vanessa Holden

Do you ship internationally?

Yes! We are able to ship orders to anywhere in the world using a mix of USPS, FedEx, and UPS.

Updated 9 months ago by Vanessa Holden

How is the shipping cost calculated?

We have these little minions who work carefully to weigh and measure all the items we ship. They work with multiple mail carriers to provide the lowest rate possible based on a variety of factors inc…

Updated 9 months ago by Vanessa Holden

How long will it take for my order to ship and arrive?

We typically fulfill orders and hand them to mail carriers within 2-3 business days. - Domestic orders may take 2-4 additional business days to arrive. - International orders may take up to 25 busine…

Updated 9 months ago by Vanessa Holden

What if I am missing an item/items from my order?

We hope you’ll excuse the human error! Please reach out to [email protected] with your order number, details, and any photos you can provide to help us resolve the issue and get you taken care…

Updated 9 months ago by Vanessa Holden

What if I received a damaged, defective, or incorrect item in my order?

We’ve got you! Please reach out to [email protected] with your order number, details, and any photos you can provide to help us resolve the issue and get you taken care of.

Updated 9 months ago by Vanessa Holden

What if my order is undeliverable or gets sent back to you?

In any instance where a package is returned to us due to being deemed undeliverable by the carrier (ie: insufficient address, unable to forward, address unknown, etc.) we will reach out to you direct…

Updated 9 months ago by Vanessa Holden

What if my package says delivered but never arrived or gets lost?

The best thing to do in this scenario is to use the tracking number to contact the mail carrier service directly. They should be able to provide more concrete information about where and when your pa…

Updated 9 months ago by Vanessa Holden

Where can I track my order?

As soon as your order is fulfilled and picked up from our warehouse, you will receive a notification via the email you provided which includes the tracking number. *Please note that these emails can…

Updated 9 months ago by Vanessa Holden

Where do you ship from?

Our warehouse from which all orders are packed and sent is located in Phoenix, Arizona. Renee Saint-Massey is our Warehouse Director and she helps to lead a team of highly trained, highly awesome, hu…

Updated 9 months ago by Vanessa Holden

Powered by HelpDocs (opens in a new tab)