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📦 Returns & Exchanges

Are any items non-returnable?

Yes! Please always check the descriptions of items, as nonrefundable items are noted there. Unreturnable items include - but are not limited to - face masks, water bottles, mystery items, tumblers, p…

Updated 10 months ago by Vanessa Holden

Can I receive store credit for a return?

Yes! Have your order number handy and head here to get started. Once you go through the returns process, you'll see the option to choose *store credit* as your refund.

Updated 10 months ago by Vanessa Holden

Can I return my online order in-store?

Yes! If you’re local in Phoenix, you can return your online purchase to our warehouse located at: 4232 South 36th Place Phoenix, AZ 85040 Hours vary from week to week, so please reach out to [email protected]…

Updated 4 days ago by Vanessa Holden

Can I return or exchange items if I used Afterpay?

Yes! Afterpay returns or exchanges follow our standard return or exchange process through our Returns Center. Once the return is processed, Afterpay will automatically cancel any payments left on you…

Updated 10 months ago by Vanessa Holden

Can I return or exchange items if I used a gift card?

Yes! Any item(s) returned that were purchased using a gift card will be refunded back to the gift card. We cannot offer cash refunds for purchases made with a gift card. If you're looking to process…

Updated 10 months ago by Vanessa Holden

Do you offer free returns or exchanges?

Yes, we offer free returns and/or exchanges on all domestic orders. You can head to our Returns and Exchanges Center to get started. All you need is your order number (starting with OH-----) and ship…

Updated 4 days ago by Vanessa Holden

How can I return or exchange an item that was gifted to me?

You can use your order number to process an exchange through our Returns and Exchanges Center and choose the option on the bottom that says "returning or exchanging a gift."

Updated 4 days ago by Vanessa Holden

How do I return or exchange an item?

Have your order number handy and head here to get started!

Updated 10 months ago by Vanessa Holden

What is your exchange policy?

We're happy to offer no hassle returns or exchanges on items returned in original condition within 45 days of receipt. Original condition means that your item is unwashed and unworn. We also cannot a…

Updated 4 days ago by Bree Pear

What is your return policy?

We're happy to offer no hassle returns or exchanges on items returned in original condition within 45 days of receipt. Original condition means that your item is unwashed and unworn. We also cannot a…

Updated 10 months ago by Vanessa Holden

When will I receive my refund?

Once your return package arrives back to the warehouse and is processed by our fulfillment team, your refund will be initiated. You’ll receive a notification email when this happens, and it typically…

Updated 10 months ago by Vanessa Holden

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